Help
Help and guidance
Find answers about care, requests and your account.
Scope of care
Where will care take place, and for what ages?
Care is being prepared in rooms at travelers’ accommodations in Seoul, including hotels, serviced residences, short-term rentals, hanok, guesthouses and pensions.
The scope is 18:00–23:00 Seoul time, for up to 2 children aged 3–8, for 3–5 hours per visit. Care outside Seoul or outside your accommodation is not included.
How will my child spend the evening?
Your child spends a quiet evening in the room: picture books, calm play, then winding down for the night. It is care shaped around the end of a travel day.
Outside this scope
- Overnight care
- Transport, pickup, and drop-off
- Medication and medical care
- Bathing, pools, and beaches
- Extended outdoor activities
Sitters also do not provide photos or video recordings of children’s faces, continuous GPS tracking, or live video.
What can I do for now?
Right now you can leave your email for public updates. When sitter profiles and care requests open, we’ll send updates to that email address.
Rates and the payment, cancellation, and refund terms will be published before payment opens. Care requests, bookings, and card payments are not open yet.
Choosing and requesting
How will we choose our sitter?
Parents read public profiles and choose a sitter themselves. Once requests open, you can send a request to your chosen sitter.
The sitter reviews the date, time and care details, then accepts or declines. Ollie does not choose or assign sitters for parents.
When will our care plans be confirmed?
Care is confirmed when your chosen sitter accepts the request. Sending a request alone does not confirm it.
Care requests are not open yet.
What should I look for in a sitter’s profile?
Published profiles show the sitter’s introduction, experience and languages. You can also check the rate they set and their availability against your family’s evening plans.
Only profiles with the sitter’s consent and a completed profile visibility process are shown.
Account and privacy
How can I reset my password?
On the log-in screen, choose “Forgot your password?” and enter the email you signed up with. If you receive a reset email, open the link inside and set a new password.
If the email does not show up, take a look in your spam folder, and make sure it is the same address you used to sign up.
Can I get a new email confirmation link?
If your confirmation link has expired, a fresh one is easy to get. Open the expired link once, then follow the resend prompt on the home screen.
If the new email does not show up either, check your spam folder, and if it is still missing, write to hello@petit-stay.com.
Contact
Where can I send other questions?
Send anything you are wondering about while planning your trip to hello@petit-stay.com. A few details, such as the type of accommodation or your child’s age, help make the answer precise.
You will hear back with a progress update within 3 business days of receipt, and with findings or a proposed resolution within 10 business days.